F.A.Q.
How far in advance can i order?
As soon as possible. We have a set number of cakes we can make in a week. Even if it’s months in advance, the sooner you put yourself on the schedule, the better your chance of getting a cake!
how does a two or three tier cake work for ordering?
If you’re wanting a 2 or 3 tier cake, you can order different designs for each tier, and each tier can have different fillings and flavors .
For Example: You want a Medium Triple, you can have a Smooth Solid bottom tier, an Ombre middle tier and an Unfinished Top Edge top tier. All the tiers with different flavors.
There are separate order forms for each type of cake.
If it’s for a wedding, please fill out the WEDDING form
how does payment work?
When you order there will be an invoice attached that has the option to pay online with a credit/debit card.
If you need to pay with cash or a check, you will need to contact me to work that out. Your order will not be reserved until the retainer or money due is made.
For Single, Dessert, and cupcakes, the full amount will be due when the order is placed.
For Double and Triple Cakes:
Your initial retainer of 50% is considered a down payment and date reservation toward your event’s cakes/desserts. It will not be refunded.
Your order is not confirmed and your date is still available to other clients until the retainer is paid.
Final Payment in Full is due one ( 1 ) month before the event.
If not paid in full by the due date the order will be considered cancelled and any amount paid on the account will be held in a credit.
For any product, if ordering within one (1) month of the event date, full payment will be due at booking.
How does pick-up or delivery Work?
Pick-ups amd Deliveries are from 10am to 6pm, Monday-Friday and 9-11am on Saturdays. Deliveries for Saturdays are from 12-2pm. Pick-ups and Deliveries are not available on Sundays. We are Closed on Sundays.
Pick-up or Delivery is strongly suggested to be within 1-2 days of your event, and the cake.- need to be be refrigerated until 4 hours before the time the cake will be served. The cake should come to room temperature to ensure greatest flavor.
Can I order a completely custom Cake?
Sorry, but no. Requests for fondant, caricatures, 3D, or replicas will not be accepted. The aesthetic I have shown is what I like to stick to.
Can I provide my own topper or ornament?
You sure can! Either you can bring it to me 7 days before it’s due for pickup/delivery or you can place it on yourself when you receive it.
Do you offer allergy free cakes?
YES! I offer Gluten-Free, Vegan, Dairy Free and Egg-free.
Can I change my order
You can, up until final payment is due.
Your due date may also be postponed, if I am available.
What is your cancellation policy?
Cancellation before 1 month prior to the event: A cancellation fee in the amount 50% of total purchase price will be retained by Sugar, Butter & Flour. Any remainder will be refunded via Venmo or another app of your choice.
Cancellation within the 1-month window before the event will not be granted a refund, except in cases of death in the immediate family or deployment.
Cancellations must be made in writing through email, text or USPS.
Credit will be given for any funds retained from cancellations.
**When we take your event order, we begin declining other orders. As we get closer to your event date, the chances of re-booking your date are greatly reduced. For this reason, non-refundable portions are also non-transferable and cannot be applied to later dates.
…it’s just flour, butter and sugar!
Here are my thoughts on the worth of a small business bakery cake.
You are paying for my expertise, time, labor, the cost of quality ingredients, my overhead, the supplies for your cake, the time for me to shop for the ingredients, clean up, equipment, etc. I would like to make at least $15 per hour (which I feel is fair, but realistically not very much) and making a cake from measuring/weighing all the ingredients, mixing, baking, making the frosting, then stacking, filling and frosting the cake takes at least 3 hours for my smallest cake.
Grocery store cakes are made in a factory, frozen then shipped to the grocery store. They are made with cheap ingredients, filled with chemicals and preservatives, that the large companies can get for pennies. The frosting is from a large tub that is made with shortening and corn syrup.
You are also supporting a small, local business, which all small business owners truly appreciate. You are paying for a modern design that you can customize, something that your guests will “ooo” and “ahh” over and will ask for another piece. You will undoubtedly receive many compliments from them, making you the hero of the party.
why are your cakes so expensive?
When you receive your cake there will be an envelope that has a diagram on how to cut the cake.
All single cakes sits on a cardboard circle which is 2 inches larger than the cake. For example: if you order a 10 inch cake, it will be on a 12 inch board.
All double cakes will have a board for each tier the exact size of the tier and then on a sturdy base that is 2 inches bigger than the size of the bottom tier. Inside the bottom tier will be jumbo straw supports that the top tier is resting on with one long dowel or straw through the middle of both tiers.
All triple cakes will have a board for each tier the exact size of the tier and then on a sturdy base that is 2 inches bigger than the size of the bottom tier. Inside the bottom and middle tiers will be jumbo straw supports that the tiers are resting on, as well as a long dowel that runs through the middle of all three tiers.
How do I cut the cake?
Anything else I should know?
You can read my complete Contract here: